Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterMeet the Henderson Team Behind DryMark Restoration Henderson
The crew that answers your call at (725) 696-9449 and shows up at your door in Henderson isn’t a rotating pool of contractors. These are the same people who’ve dried out kitchens in Green Valley, scoped mold in Anthem, and boarded up storm damage in MacDonald Ranch. What holds them together is simple: nobody starts work until the price is written, and nobody leaves without the photo record. Haven Standard, Clause 1. Every time.
Our People
Alicia Brennan, Owner
I started Back to Dry in 2011 after six years as a claims adjuster, watching homeowners lose tens of thousands because the restoration company forgot to photograph the wet subfloor or couldn’t produce a drying log with psychrometric data - temperature, relative humidity, and vapor pressure differential, which is just the math of how fast moisture moves through air. I built this company around the documentation gap that costs people their claims. Twelve thousand homes later, we still deliver a written price before any work starts, a photo record on every visit, and a 365-Day Done Right Promise stamped on every job. I scope losses the same way I write: one measured step at a time, no padding, no alarm. I’ll tell you the drywall’s been wet longer than it should have been, but only after the moisture readings and affected square footage are already on the table.
Marcus T., Lead Water Technician
Marcus has been running extraction and drying crews for nine years, the last four with us in Henderson. He’s IICRC-certified in Water Damage Restoration (WRT) and Applied Structural Drying (ASD), which means he can read a moisture map and know whether you’re looking at two days of dehumidification or five days with injected drying systems from Injectidry and Dri-Eaz. He keeps a laminated cheat sheet of Henderson’s municipal code requirements for water damage mitigation taped inside his truck - the city has specific notification rules for Category 3 losses that tie into Clark County health permits. Off the clock, he restores vintage motorcycles and applies the same patience to both: measure twice, cut once, document everything.
Dana R., Senior Mold Remediation Installer
Dana joined us in 2019 with a background in hospital environmental services, which is where she learned containment protocol that most residential crews treat as optional. She’s certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in Mold Remediation (AMRT) and handles our tertiary drying phases - the final stage where we drop vapor pressure differentials low enough to prevent secondary microbial growth. She grew up in Boulder City and knows the local building stock: the 1990s-era stucco in Green Valley Ranch traps moisture differently than the drywall assemblies in newer Inspirada builds. She’ll cite the material classification by trade name - paper-faced gypsum, cement board, MgO panel - then explain in one plain clause why it matters for your drying plan. Her detail obsession extends to baking sourdough with the same precision she applies to containment negative-air calculations.
Eddie V., Service Coordinator
Eddie is the live voice you get when you call (725) 696-9449 at 2 a.m. with water coming through your ceiling. He’s been our dispatch and client liaison for three years, and before that he spent five years in insurance claims intake, so he knows what your adjuster needs before they ask for it. He coordinates photo documentation, schedules the moisture-log uploads, and makes sure your written scope reaches you before the crew steps off the truck. He’s the one who explains that our Free Second Opinion isn’t a sales tactic - it’s a clause in The Haven Standard that exists because Alicia once watched a competitor’s vague estimate cost a homeowner their entire additional living expense coverage. Eddie’s from the east side of Henderson originally, and he still plays in a local softball league where his team is perennially mediocre but deeply committed.
Jesse K., Restoration Apprentice
Jesse came to us eighteen months ago through a workforce development program with the Nevada State Contractors Board, and he’s progressing toward his WRT certification while working full-time on our water and fire crews. He currently handles initial moisture detection, equipment placement and monitoring, and the daily documentation that feeds into your insurance claim - the drying logs that show grain-per-pound readings dropping from saturation to dry standard over time. He’s already developed a specialty in fire and smoke damage, particularly the residue classification testing that determines whether we’re dealing with dry smoke, wet smoke, or protein residue, each of which requires different cleaning chemistry. Jesse grew up in MacDonald Ranch and still lives there with his parents while he saves for his own place; he’s the one who remembers to check if your neighbor’s sprinkler system is the actual source of the water intrusion, because he’s seen that exact scenario three times on his own street.
One Standard, Every Job
The Haven Standard travels with our crew, not with a brand manual sitting in an office. Alicia wrote it in 2011 because she’d seen too many restoration companies treat documentation as an afterthought, and too many homeowners discover too late that their “trusted” contractor couldn’t produce the photo record or psychrometric data their insurer required. Every member of this Henderson team operates under the same clauses: written price before work begins (Clause 1), documented photo record on every visit, and the 365-Day Done Right Promise as a signed guarantee, not a verbal assurance. Whether we’re deploying Phoenix axial air movers in a Green Valley flood loss or running B-Air HEPA filtration during an Anthem mold containment, the standard doesn’t change. The equipment brands rotate based on the job, but the documentation requirement never does. That’s why we don’t ask you to call for a quote - we deliver the written price before anyone starts work, every time, with no exceptions. Haven Standard, Clause 1.
Written by Alicia Brennan, Owner at DryMark Restoration Henderson, serving Henderson since 2011.