How DryMark Restoration Henderson Was Born in Henderson
We opened this branch in 2011 because a homeowner in Green Valley called us in tears. She’d had a pipe burst behind her washing machine on a Tuesday morning. By Thursday, she’d paid two different companies and still had wet drywall, a smell she couldn’t locate, and an invoice for equipment that sat in her garage doing nothing she could measure. We were working restoration jobs across the Southwest at the time, and her adjuster, someone we’d built trust with over years of proper drying logs, asked if we’d come look. We drove out that evening.
What we found was simple: the drywall was still at 18% moisture content, the dehumidifier was undersized for the cubic footage, and nobody had moved it once in forty-eight hours. We wrote her a scope that night, moved our own Phoenix dehumidifiers in the next morning, and had readings down to 12% by Sunday. She paid what we’d quoted. Nothing more. That week, we started looking for warehouse space in Henderson. The industry here was full of companies who showed up fast and billed faster, but couldn’t produce a drying log that would survive an adjuster’s review. We promised to be the ones who could.
Alicia Brennan’s Personal Connection to the Damage Restoration Trade
Alicia Brennan got into this work the hard way, which is the only way that sticks. Back in the early 2000s, she was managing rental properties in the Las Vegas valley, the kind of mid-century stucco homes you see from Whitney to Sunrise Manor, and she kept calling restoration companies that treated her like a nuisance. They’d show up late, leave early, and send invoices that didn’t match anything she’d seen them do. One summer, a unit in Paradise flooded from a failed water heater, and three different crews came through. Each one left a different story about what was wet, what was dry, and what needed to come out. She ended up tearing out tile that was probably fine and paying to replace cabinets that were definitely dry, because nobody had shown her a number.
So she started doing her own readings. Bought a pinless moisture meter from a supply house off Sunset, the kind that beeps when you press it to drywall. She learned what 16% felt like versus 12%, what it smelled like when microbial growth was starting behind baseboards, how carpet padding holds water like a sponge even when the surface feels dry. The work smelled like wet plaster and ozone and the particular chemical sharpness of antimicrobial spray. Her hands stayed rough from pulling wet insulation. She liked that. Liked knowing something concrete that other people guessed at.
If she weren’t doing this, she’d probably be in some other trade where the answer is a number you can write down. Carpentry, maybe. Something where you cut to a line and either hit it or you don’t. What gets her out of bed is the same thing that got her into it: a homeowner who has been told three different versions of the same story and just wants to know what’s actually happening in their walls. That’s the person she built this branch for. Over ten years of doing this work, she’s learned that the technical part is straightforward. The hard part is being the one who tells the truth when the truth means less revenue.
Meet Alicia Brennan - The Person Behind Every Job
Alicia Brennan is the Owner and Founder of DryMark Restoration Henderson. She holds the state license required to perform restoration work in Nevada and has spent her career building expertise in structural drying, water damage mitigation, and the documentation standards that make claims payable. She trains our crews personally on the Haven Standard, Clause 2: arrive on schedule, with a named technician and a text when they’re on the way.
What separates Alicia from a corporate technician is that she still carries her own moisture meter to initial assessments. She still opens the Dri-Eaz units herself to check filter condition. On weekends, she restores vintage motorcycles, a hobby that has nothing to do with restoration work except for the same principle: every part has a specification, and “close enough” isn’t a measurement. Her commitment to every customer is direct: you will get a written scope and a flat price before anyone starts, and you will get the readings that prove the job was done to a standard, not a guess.
Before
AfterOur Promise to Henderson Homeowners
Our values come from the H.A.V.E.N. code, and we apply them like this:
Have it in writing. Every job starts with a flat price and a written scope. We learned this after watching too many homeowners sign vague work authorizations and get invoices that doubled. Our policy: no signature until every line item is readable and the total is fixed.
Arrive on schedule. We give a real window, name the technician, and text when they’re on the way. Not because it’s impressive, but because you’ve already had your day disrupted by damage. The least we can do is be predictable about the fix.
Verified crews. Every pro working under our name is required to hold the license and insurance their state requires. We don’t send anyone into your home who couldn’t produce documentation on request.
Evidence on every job. Photos and moisture readings, room by room, signed and dated. This is what turns a restoration invoice into a claim an insurer pays without a fight. It’s also what lets you see what we saw.
No surprises. No door upsell, no scope creep, no “while we’re in here.” If we find something we didn’t scope, we stop and write a new scope. You sign it, or we don’t proceed.
Our Credentials
State-licensed - We hold the Nevada state license required to perform restoration work in your home. No license number is published here, but we provide it on request before any work begins.
Insured & bonded - Coverage is maintained as required by state law and our agreements with property owners and insurers. Documentation available upon written request.
Years of local experience - This branch has served Henderson, Green Valley, Anthem, Whitney, Paradise, Southern Highlands, Enterprise, Winchester, Sunrise Manor, Spring Valley, Nellis AFB, and Summerlin South since 2011. That’s lived experience in this specific climate, with this specific building stock, under this specific code environment.
Strong local reputation - We are known among adjusters and property managers in Clark County for documentation that holds up. The three-star reviews tell you more than the five-star ones. Read them.
Why this matters to you: a homeowner letting someone into their home after a loss is vulnerable. Licensing means someone checked our qualifications. Insurance means you’re protected if something goes wrong. Local tenure means we know which Henderson neighborhoods built in the 1990s have polybutylene pipes, which ones have slab foundations that wick moisture, and what the Southern Nevada Water Authority codes require for proper dry-out. Reputation means you can verify our claims before you call.
Rooted in Henderson
We’re not pretending to be from somewhere else. Alicia lives here. Our warehouse is here. We’ve dried out homes in Anthem after monsoon blow-ins, traced sewage backups in older Green Valley ranch homes, and dealt with the particular challenge of summer heat accelerating microbial growth in unconditioned garages across Enterprise. We know that Henderson’s clay-heavy soil shifts foundations and cracks slabs, creating entry points that Las Vegas companies miss because they don’t work this side of the 215 often enough. Our hours are Monday through Friday 7:30 AM to 8:00 PM, Saturday and Sunday 7:30 AM to 7:00 PM. That’s when we’re available. That’s when we answer.
Written by Alicia Brennan, Owner at DryMark Restoration Henderson, serving Henderson since 2011.